Return and Exchange Policy
Beauty House 24h
General Terms and Conditions
Our return and exchange policy has been designed to ensure your satisfaction while maintaining the highest standards of quality and hygiene for our beauty and skincare products.
Return Period
- Customers have up to 15 calendar days from the date of purchase to request a return or exchange.
- The original proof of purchase must be presented.
Product Conditions
- Returns will only be accepted for products that are:
- In their original unopened packaging
- Without any alteration or damage
- With all security seals intact
- With original labels attached
Important Restrictions
- Once a product has been opened, used, or its security seals have been removed, NO returns or exchanges will be accepted under any circumstances.
- This policy is final and applies for our customers’ hygiene and safety reasons.
Return Process
- Bring the product in its original condition along with the proof of purchase to our store.
- Our staff will verify that all conditions mentioned are met.
- If requirements are met, we will proceed with the return or exchange according to your preference.
Refunds
- Refunds will be processed using the same payment method used in the original purchase.
- The refund process may take up to [number] business days, depending on the payment method used.
Exceptions
This policy does not affect your statutory rights in case of defective products or items that don’t match their original description.
For any additional questions about our return policy, please contact our customer service team.
Last updated: December 2024
